Steve Marr
Steve Marr has learned from 36 years of business experience that God's way works. As an author, speaker and business consultant, Marr helps companies and organizations apply the ancient wisdom of the Bible to avoid the common mistakes and headaches of growing a business. Marr offers spiritual and practical insights through one-on-one consulting, a monthly syndicated business column, his published books-including Integrity in the Workplace-and the one-minute radio spot "Business Proverbs," which can be heard on over 1,000 radio stations internationally. Ask Steve. He can help you find peace of mind, hope and satisfaction in doing business God's way.
Visit BusinessProverbs.com to find out more.
Apology: An Effective Customer Service Tool
One Saturday, Beth was running errands that included picking up dry cleaning and a picture that had been framed. At the dry cleaners, she found that the two suits she had dropped off had been misplaced. The counter clerk said, “Sometimes cleaning just gets misplaced. Come back on Monday, and we should have it sorted [...] Read More >
Biblical Dismissal
Firing an employee is one of the more gut-wrenching, painful, and distasteful management tasks. However, by embracing a biblical model for managing employee performance, you can reduce the number of terminations and ensure that every dismissal is necessary. When an employee’s performance is sub-par, first look at your leadership before you resort to employee discipline. [...] Read More >
Building Your Corporate Image
Bill and Becky operated a bakery and sandwich shop called Wholegrain Bakery. Customers lined up early each morning to purchase bagels, muffins, croissants, bread, and other goodies, but the bakery’s highly profitable specialty items—outstanding cakes and desserts—didn’t sell very well. Although they produced great products, Bill and Becky neglected to build the bakery’s image around [...] Read More >
Building Your Image
The first step in building your company’s image is to clearly understand your key competitive advantage in the marketplace. Read More >
Developing Customer Loyalty: A Key to Growth
True customer loyalty is perhaps the greatest asset a company can develop. Loyal customers provide repeat business and—equally important—referrals of new customers. Word-of-mouth advertising may be one of the oldest and most effective methods of developing new customers. Customer loyalty is difficult to build and measure. Some business owners assume that all repeat customers are [...] Read More >
Developing Customer Loyalty: A Key to Growth
True customer loyalty is perhaps the greatest asset a company can develop. Loyal customers provide repeat business and—equally important—referrals of new customers. Word-of-mouth advertising may be one of the oldest and most effective methods of developing new customers. Customer loyalty is difficult to build and measure. Some business owners assume that all repeat customers are [...] Read More >
Do I Want to Become a Manager?
Mary Ann, a top-flight computer programmer, was well regarded and appreciated by her employer. When a management position became available in her department, she was the leading candidate for the job. At first, Mary Ann was inclined to accept the promotion gladly, but then a shadow of doubt settled in. She wasn’t sure she really [...] Read More >
Effective Leadership of Meetings
The meeting was over, and once again Matt wondered what had gone wrong. After an hour and a half, nothing had been accomplished and all six attendees felt the time was wasted. Meetings are expensive—just calculate the salaries and benefits expense of everyone in attendance. Meetings can cost hundreds of dollars per hour, or more. [...] Read More >
Facing Your Business Goliath
Jennifer owned a growing heating-and-cooling contracting service in Ohio. Over thirty years, she had built up a solid clientele by establishing a reputation for integrity and superior value. Then the town’s largest employer announced a plant closing that put one-third of the town’s population out of work. The effect on other businesses in town was immediate. [...] Read More >
Giving Credit to Others
Early in my business career, my boss took credit for an idea I had conceived and implemented. To make matters worse, he did it publicly during a meeting, leaving me with the choice of either confronting the issue directly and publicly, or just biting my tongue. I chose to be silent. Mary, an accounting clerk, [...] Read More >
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What Do You Fear?
What do you fear, and why? Is it holding you back from realizing your full potential?
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