“Is something wrong”? It was a simple question but left me with a choice. I could lie or tell the truth. I was afraid of hurting or even losing a friendship if I answered that question with the truth. The easiest thing I could do was respond and say, “no, everything is fine”. I knew that if I did not address the issue, I would begin to...

Did you know that color has a dramatic impact on your customers? We're all affected by the color we see--both physiologically and psychologically. Certain colors have an enormous influence over your customer's behavior. Here are some examples: Blue Pumps people up. Proven to increase energy. Weight lifters should lift in a blue room. Production...

I have been working at a job for a little over three months now. My co-workers feel as if they don't have to do that much of work and take more breaks than they do work. Everytime another co-worker or myself brings the situation to the boss nothing ever gets done about it. What do you think I should do in a situation like this? Should I find another...

I work in a small office of all women. There is a strong, tight clique of about five women (I don't think they are Christians) and I've tried for over a year to fit in and connect and it's just not working. They won't let me in. When I participate in a conversation, they talk to each other as if I was invisible. I'm a Christian, like to dress well,...

Have you ever experienced that ‘vibrating' feeling while stuck in traffic? Or, perhaps panic at work when your boss asks you to do ‘one more thing' or moves up the deadline on a complicated project? Perhaps you've experienced anxiety when your children or spouse seem to be making unending demands on your time and energy? If any of these sound...

Bill and Becky operated a bakery and sandwich shop called Wholegrain Bakery. Customers lined up early each morning to purchase bagels, muffins, croissants, bread, and other goodies, but the bakery’s highly profitable specialty items—outstanding cakes and desserts—didn’t sell very well. Although they produced great products, Bill and Becky...

One of the key components to effective leadership is setting expectations for those who follow you. You’ve heard it before; people will, most of the time, rise to a level of performance/behavior that is set for them. In that light, what expectation are you setting? Some key points to consider: Does your team hear you cast your expectations...