What do you do with a boss who must feel he is in complete control 100 percent of the time? Our work place is SO stressful, people are quitting, and I am concerned about my fellow workers increase in smoking, drinking and taking Prozac and Xanax. The board of directors are aware there is a problem and are watching him. The stress level is unbearable...

I am trying to help a young lady learn how to control her anger at work. She is a very hard worker and a high achiever. Most of her anger is directed toward fellow employees who do not perform well or spend too much time talking. I have talked to her about being more assertive but she seems to reject the idea because it may cause a problem in the...

I walked in and found a friend that I work with kissing a co-worker who is married. She always said she would never go after a married man, because she knows what it's like to be the wife of a man who cheats (she is divorced). I feel very uncomfortable around both of these people at work, and I'm not the guilty one. Advice: It sounds as though...

Managers should invest wisely in well-designed staff orientation programs. Effectively orientating your new employees can pay back big dividends in staff retention, employee commitment and customer satisfaction. Staff members who are properly trained and welcomed at the beginning of their careers feel good about their choice of employer, fit in...

1. Don't fall for the notion of trying to be "one of the boys." Those women who do never really make it much further than middle management. It makes men feel uncomfortable seeing a woman behaving in what, to them, is an unnatural way. 2. Act like a woman. Men and women are very biologically different and we both have strengths and complement...

Do these scenarios sound familiar? You're walking to your office and an employee stops you to give you a rundown of what's happening: "I made a phone call to Bill, he says that we can't get the project done until July 7, so I'm going to work on the Smith account, and after lunch turn my attention to the Lion account. The newsletter project will...

Training your staff is an essential investment in today's changing and competitive environment. But just sending staff to attend training programs is not enough. You can maximize the impact of your investment by following these key guidelines for management and staff interaction "before," "during" and "after" the training program. Before the training...