Motivate Your Best Employee Talent
Be as attentive to your best employees as you are to your best customers.
In the past organizations have invested tremendous resources to attract and keep great customers, but in this bold economy businesses are forced to be less concerned with getting the business in the door and more concerned with moving the business out the door. Now, production...... >Read More
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Etiquette for Business
What is rudeness costing you?
Customers identify the rudest and most annoying behaviors they have encountered:
Telephone rudeness
Organizations can quickly look bad if their telephone systems are outdated, and the people who use them are lazy or casual. Be vigilant about using your phone correctly. Make sure your employees know how to put...... >Read More
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The Art of Expressing Dissatisfaction
Decide what fights are worth fighting.
Sometimes we have to learn the same lesson over and over. One of the most important lessons to learn and relearn is how to complain or express dissatisfaction. Many people still throw temper tantrums. They slam down phones, yell, write nasty notes, send prickly e-mails, leave vindictive voice mails, and try...... >Read More
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What Do Bosses Want?
You may think you know what bosses want. If they told you in simple terms rather than have you guess, you know you'd be a better employee, even a great employee. So what do bosses want?
Greg Clure, a manager with large group sales with Kaiser Permanente in Pasadena, California has his ideas of what he expects, needs, and... >Read More
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Motivating Generation X
Broaden your management style to motivate people of all ages, and pay particular attention to Generation Xers; they are leaders and trend setters in business.
Who is Generation X?
Generation Xers are people born between the mid1960's and late1970's, and, while diverse, exhibit characteristics that are unique to their generation and not just...... >Read More
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Take The Stress Out Of Company Parties
The holiday season brings with it many sources of stress: the jockeying... >more
Most Admired and Respected Behaviors for Business
Knowledgeable and gets results
Help your staff perfect their skills and knowledge to... >more
What Do You Fear?
