Why the Customer is Always #1
A customer is the most important person in any business.
A customer is not dependent on us. We are dependent on him.
A customer is not an interruption of our work. He is the purpose of it.
A customer does us a favor when he comes in. We aren't doing him a favor by waiting on him.
A customer is not just... >Read More
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Etiquette for Business
What is rudeness costing you?
Customers identify the rudest and most annoying behaviors they have encountered:
Telephone rudeness
Organizations can quickly look bad if their telephone systems are outdated, and the people who use them are lazy or casual. Be vigilant about using your phone correctly. Make sure your employees know how to put...... >Read More
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Effective Complaint Handling
A customer with a complaint does not have to signify lost revenue for a business, advises the Better Business Bureau. By taking prompt and constructive action, businesses can turn discontent into customer loyalty and generate new income in the long run.
The foundation of customer goodwill is the existence, promotion and practice of a sound customer...... >Read More
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Reciprocity: A Key for Your Business
Reciprocity is a simple yet effective principle that will have a positive impact on any business. Jesus said, “Give, and it will be given to you; good measure, pressed down, shaken together, running over... For by your standard of measure it will be measured to you in return” (Luke 6:38, NASB). What a great word picture of giving a... >Read More
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Customer Service: Ten Traits to Make You a Hit With Customers
1. Hard, steady work. Without it, little else matters.
2. Optimism. Take a positive view, no matter what the problem.
3. Enthusiasm. It fuels creative, innovative action. And it's contagious - customers will pick it up from you!
4. Individualism. Don't be afraid to invent your own way of doing things, if it works and it doesn't harm the...... >Read More
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The Power of a Promise: Are broken promises undermining your companies reputation?
Every day in business, you make promises to your customers. Some are explicit, others implied, but each one ultimately affects the success or failure of your business. Nothing builds customer confidence and loyalty more reliably than a history of well-kept promises. By the same token, nothing will undermine your reputation faster than a string of...... >Read More
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Apology: An Effective Customer Service Tool
One Saturday, Beth was running errands that included picking up dry cleaning and a picture that had been framed. At the dry cleaners, she found that the two suits she had dropped off had been misplaced. The counter clerk said, “Sometimes cleaning just gets misplaced. Come back on Monday, and we should have it sorted out by then.” At... >Read More
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Six Rules to Maximize Your Cell Phone
Cell phones are a great tool for boosting personal productivity - keeping... >more
Overcoming Phone Fury
Often, problems with phone systems are more technique than technology.
You may need... >more
What Do You Fear?
