Mary Kassian
Resolving Conflict
Conflict is inevitable. If you manage conflict poorly, your relationships will suffer. If you manage conflict well, you'll help them grow healthy and strong. Here are steps to RESOLVE conflict. 1. R - Remain calm The number one rule for resolving conflict is to remain calm and controlled throughout the process. Rash, uncontrolled speech is...
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Asking the Right Questions A non-defensive question gently invites others to speak and share their...
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Resisting Manipulation Sometimes, people will try to get you to do things you...
When someone throws an inflammatory or critical comment our way, it's tempting to take the bait and get into an argument or internally bristle at what he or she said. A better way to handle the situation is to bypass the bait and "READ." Remain calm- Number one rule. Echo and inquire - You may choose to offer a quick question or reflection...
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Actions speak louder than words. The way you position your body tells others how available you are to interact and how interested you are in what they have to say. If you want to signal others that you are relaxed, comfortable, open, and interested in them, then "salute" them with your body language. To salute is "to address with expressions of kind...
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