Steve Marr

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Developing Customer Loyalty: A Key to Growth

True customer loyalty is perhaps the greatest asset a company can develop. Loyal customers provide repeat business and—equally important—referrals of new customers. Word-of-mouth advertising may be one of the oldest and most effective methods of developing new customers. Customer loyalty is difficult to build and measure. Some business owners... >Full Story

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Building Your Corporate Image

Bill and Becky operated a bakery and sandwich shop called Wholegrain Bakery. Customers lined up early each morning to purchase bagels, muffins, croissants, bread, and other goodies, but the bakery’s highly profitable specialty items—outstanding cakes and desserts—didn’t sell very well. Although they produced great products, Bill and Becky...... >Read More



Keeping Your Best Talent

Recruiting and hiring good employees is an ongoing challenge for every business, whether large or small. Keeping your best employees can be even more difficult in today's competitive marketplace. Although some turnover is inevitable, you can create a business environment that will build employee loyalty and make your best employees want to stay,...... >Read More


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Image for What Do You Fear?What Do You Fear?

What do you fear, and why? Is it holding you back from realizing your full potential?

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Image for Choosing to SimplifyChoosing to Simplify

Voluntary simplicity – a choice to consider.

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