Leland Klassen

3:09
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(Mis)Communicating with Johnny Hillar

"Hello? HELLO!?" Feeling like you're not being heard can be intensely frustrating, whether you're dealing with tech support on the phone or your spouse in person. Playright George Bernard Shaw once said “The single biggest problem in communication is the illusion that it has taken place.” This video illustrates an excellent example of how communication...

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