A customer is the most important person in any business. A customer is not dependent on us. We are dependent on him. A customer is not an interruption of our work. He is the purpose of it. A customer does us a favor when he comes in. We aren't doing him a favor by waiting on him. A customer is not just money in the cash register. He is...

What is rudeness costing you? Customers identify the rudest and most annoying behaviors they have encountered: Telephone rudeness Organizations can quickly look bad if their telephone systems are outdated, and the people who use them are lazy or casual. Be vigilant about using your phone correctly. Make sure your employees know how to put...

A customer with a complaint does not have to signify lost revenue for a business, advises the Better Business Bureau. By taking prompt and constructive action, businesses can turn discontent into customer loyalty and generate new income in the long run. The foundation of customer goodwill is the existence, promotion and practice of a sound customer...

1. Hard, steady work. Without it, little else matters. 2. Optimism. Take a positive view, no matter what the problem. 3. Enthusiasm. It fuels creative, innovative action. And it's contagious - customers will pick it up from you! 4. Individualism. Don't be afraid to invent your own way of doing things, if it works and it doesn't harm the...