Empathy Matters

[youtube https://www.youtube.com/watch?v=1Evwgu369Jw?rel=0] Video provided by The RSA Empathy fuels connection, sympathy drives disconnection. For many people, the first reaction when we hear that someone is going through a tough time is to cheer them up or start by using those dreaded words: at least. We're trying to make it better, but that...

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