Ann C. Humphries
Ann C. Humphries, CPCM, is President of ETICON, Inc. - etiquette consultants for your business - and creator of the Proud To Be Polite education program.
Big Event Etiquette
At some point in our lives each of us is bound to attend a big event, be it a wedding, graduation or award ceremony. Have you ever been to a banquet where someone interrupted the ceremony by arriving late? Or were you conversing with someone for ten minutes all the while trying to figure out […] Read More >
E-mail Etiquette
Staying current with e-mail etiquette and diplomacy takes a little finesse. We extol the virtues of reputation, responsiveness, and cooperation in business. We become passionate apostles about what the “customer” wants and how to increase sales, productivity, and profitability through better communication. But with sloppy or lazy e-mail habits, you risk undermining your expensive campaigns […] Read More >
Etiquette for Business
What is rudeness costing you? Customers identify the rudest and most annoying behaviors they have encountered: Telephone rudeness Organizations can quickly look bad if their telephone systems are outdated, and the people who use them are lazy or casual. Be vigilant about using your phone correctly. Make sure your employees know how to put people […] Read More >
Most Admired and Respected Behaviors for Business
Knowledgeable and gets results Help your staff perfect their skills and knowledge to be helpful to others. We all know nice people who look good and smile, but never get anything done. Let people do the work you hired them to do without hovering. Respect their knowledge. Exceptional, insightful listener Concentrate when people tell you […] Read More >
Motivate Your Best Employee Talent
Be as attentive to your best employees as you are to your best customers. In the past organizations have invested tremendous resources to attract and keep great customers, but in this bold economy businesses are forced to be less concerned with getting the business in the door and more concerned with moving the business out […] Read More >
Motivating Generation X
Broaden your management style to motivate people of all ages, and pay particular attention to Generation Xers; they are leaders and trend setters in business. Who is Generation X? Generation Xers are people born between the mid1960’s and late1970’s, and, while diverse, exhibit characteristics that are unique to their generation and not just a typical […] Read More >
Overcoming Phone Fury
Often, problems with phone systems are more technique than technology. You may need a phone audit. Your system could be hurting you. You may need to have frank talks with the people answering the phone. Your people could be hurting you more. Let us help you overcome ‘Phone Fury!’ Stop alienating the very people you […] Read More >
Take The Stress Out Of Company Parties
The holiday season brings with it many sources of stress: the jockeying for position in the toy aisles, the preparation for visits from distant relatives and the long hours trying to complete work projects just so you can take two days off in December. And here comes more stress: the company-sponsored holiday party. “Many organizations […] Read More >
The Art of Expressing Dissatisfaction
Decide what fights are worth fighting. Sometimes we have to learn the same lesson over and over. One of the most important lessons to learn and relearn is how to complain or express dissatisfaction. Many people still throw temper tantrums. They slam down phones, yell, write nasty notes, send prickly e-mails, leave vindictive voice mails, […] Read More >
What Do Bosses Want?
You may think you know what bosses want. If they told you in simple terms rather than have you guess, you know you’d be a better employee, even a great employee. So what do bosses want? Greg Clure, a manager with large group sales with Kaiser Permanente in Pasadena, California has his ideas of what […] Read More >
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