Ann C. Humphries

Ann C. Humphries, CPCM, is President of ETICON, Inc. - etiquette consultants for your business - and creator of the Proud To Be Polite education program.

Articles by Ann C. Humphries

Big Event Etiquette

At some point in our lives each of us is bound to attend a big event, be it a wedding, […] Read More >

E-mail Etiquette

Staying current with e-mail etiquette and diplomacy takes a little finesse. We extol the virtues of reputation, responsiveness, and cooperation […] Read More >

Etiquette for Business

What is rudeness costing you? Customers identify the rudest and most annoying behaviors they have encountered: Telephone rudeness Organizations can […] Read More >

Most Admired and Respected Behaviors for Business

Knowledgeable and gets results Help your staff perfect their skills and knowledge to be helpful to others. We all know […] Read More >

Motivate Your Best Employee Talent

Be as attentive to your best employees as you are to your best customers. In the past organizations have invested […] Read More >

Motivating Generation X

Broaden your management style to motivate people of all ages, and pay particular attention to Generation Xers; they are leaders […] Read More >

Overcoming Phone Fury

Often, problems with phone systems are more technique than technology. You may need a phone audit. Your system could be […] Read More >

The Art of Expressing Dissatisfaction

Decide what fights are worth fighting. Sometimes we have to learn the same lesson over and over. One of the […] Read More >

What Do Bosses Want?

You may think you know what bosses want. If they told you in simple terms rather than have you guess, […] Read More >